CareATC is seeking a highly motivated and experienced Area Operations Director (AOD) to oversee the performance of our Health Centers within a designated region. This pivotal role will be responsible for managing resources, implementing operational plans, and ensuring our Health Centers and services consistently exceed service-level commitments for our clients and patients. The AOD will be accountable for the operational performance of assigned health centers, driving key performance indicators (KPIs) related to company, client, and patient care. Furthermore, this role ensures assigned facilities meet and exceed AAAHC standards and adhere to CareATC's established policies, procedures, and best practice standards in a cost-effective manner.

This position requires the candidate to reside in the Dallas/Fort Worth, TX area (highly preferred) or the Tulsa, OK area. Candidates residing outside of Texas or Oklahoma will not be considered.

Responsibilities:

1. Day-to-Day Operations:

• Manage the daily operational needs of assigned health centers, including oversight of inventory, personnel needs (in collaboration with the Area Medical Director), and general operational requirements.
• Coordinate internal reporting of financial data, escalations, and operating scorecards in partnership with Area Medical Directors (AMDs) and Client Success Directors.
• Collaborate with the leadership team to monitor, analyze, and drive key business metrics across assigned sites.
• Ensure strict adherence to organizational policies and standards, including all relevant regulatory, procedural, policy, and licensing requirements.

2. People Leadership:

• Hold direct reporting lines for Health Center staff within the assigned area and potentially Associate Area Operations Directors (AAODs), depending on area size and client complexity.
• Take ownership of the selection, performance management, and compliance with regulatory requirements and CareATC policies for all direct reports.
• Mentor and coach team members, fostering professional development, leadership skills, organizational impact, and career growth.
• Cultivate and support a cohesive, inclusive, and belonging culture within the CareATC community.

Qualifications:

• Minimum of 5+ years of progressive management experience within the healthcare industry (onsite or primary care environment strongly preferred).
• Minimum of 3 years of proven multi-site management experience.
• Prior experience working as a Clinic Manager is highly preferred.
• Bachelor’s degree in business administration, finance, management, or a related field is preferred.
• Demonstrable operations experience is required.
• Experience with customer data applications or CRM platforms (1-3 years preferred).
• Experience managing P&Ls up to $10M in revenues and overseeing multi-site health center operations (3-5 years preferred).
• Professional certifications in personnel management, operations management, or data analysis are preferred.
• Proven ability to develop innovative solutions to enhance productivity and the quality of patient care.
• Superior negotiation skills in both internal and external interactions.
• Masterful organizational, communication (both written and verbal), and leadership skills, evidenced by previous professional accomplishments.
• Strong working knowledge of data analysis and performance metrics utilizing business management software.
• Strong supervisory and leadership skills with solid business acumen, including budget and business plan development.
• Must reside in the Dallas/Fort Worth, TX area (highly preferred) or the Tulsa, OK area.
• Must be willing and able to travel at least 40% of the time to cover the assigned 20 sites (including 3 with limited staffing and hours) and support 17 clients.

To Apply:

If you meet the qualifications and are passionate about leading healthcare operations and making a positive impact, we encourage you to apply. Please submit your resume for consideration. For any questions, email recruiting@careatc.com.