Solve Problems. Support the Front Lines. Make a Difference in Healthcare Technology.

Why CareATC is Different (and Why You'll Love It Here):

At CareATC, we believe that better technology leads to better care, and our Support Analyst team is essential to making that happen. You are the first line of support, ensuring our providers and staff have the reliable tools they need to deliver exceptional patient care.

• Impactful Work: Your troubleshooting and support directly empower our healthcare teams, ensuring they can focus on what matters most—the patient.

• Engaging Challenges: Manage challenging, unique situations every day, tackling complex problems across a variety of technologies in a fast-paced environment.

• Purpose: Be part of a mission-driven company working to transform healthcare access and delivery.

• Growth: Expand your skills in endpoint management, cybersecurity, and cross-functional collaboration while working with a supportive team.

CareATC Advantages Include:

• Access to health center services and medications at no or low cost for you and your dependents

• Comprehensive benefits: Medical, Dental, Vision, 401(k), PTO, Disability & Life Insurance, and a robust Wellness Program

• A mission-first culture that values innovation, accountability, and teamwork

• A role where you’ll see the direct results of your work in the smooth operation of our clinics.

About the Job:

Imagine being the person who ensures our clinical teams can work without interruption. As a Support Analyst I, you are a critical partner to our end-users, providing the essential support that keeps our operations running. You’ll work closely with every part of the business, from our clinics to our corporate teams, solving issues with desktops, printers, phones, and applications. Your role is crucial to building confidence in our technology and enabling the delivery of seamless healthcare.

This is a hybrid role, requiring candidates to live in or near Tulsa, Oklahoma, Houston, Texas, or Miami, Florida.

What You’ll Do:

• Triage and solve support requests involving desktops, printers, phones, and common applications.

• Provide telephone and live technical support to end-users on Windows, OSX, iOS, and Android platforms.

• Monitor system notification alerts and take appropriate and timely action.

• Assist with or lead custom software implementations, including testing and documentation.

• Create, update, and maintain our internal knowledge base articles.

• Assist the Infrastructure and Cybersecurity Manager with projects related to endpoint management and security.

• Provide A/V production assistance for company meetings and events.

• Assist with projects, clinic installations, or moves, which may include some after-hours work.

• Pitch in on other duties that help the team and business succeed.

What You’ll Bring to the Team:

• An equivalent combination of 2 years’ work experience and/or an associate degree.

• Experience in a desktop support role, preferably within the healthcare industry.

• Solid experience with Windows 10, printers, phones, and other common office peripherals.

• Basic knowledge of network design, cybersecurity principles, and IP-based phone systems (like Zoom Phone).

• Strong customer service skills and the ability to work independently.

• Experience with a helpdesk ticketing system.

And Just as Important…

Your strong work ethic and analytical mindset. You have powerful critical thinking and troubleshooting skills that allow you to resolve complex issues effectively. You are an excellent communicator, able to adapt your style to different teams and clearly convey ideas to all levels of the organization, ensuring everyone feels supported and heard.

Ready to Make a Meaningful Impact?

If you’re a detail-focused, problem-solving professional who’s excited to support a team that improves lives, we’d love to meet you.

Apply today and help us build healthcare technology that people trust.